Quality & Audit Procedures

Quality and accuracy are or primary importance to our clients.  And, even though turnaround, efficiency, and cost are important, quality is always our major concern.  For this reason we have adopted extremely rigorous and redundant quality and control procedures.

The first step in quality control is accountability for all documents received for data entry or scanning for OCR.  When a job is received it is batched and each batch of documents is assigned a batch control sheet.  Data entry operators log out batches for keying and key verifying.

All projects are controlled by Team Leaders who randomly check operators for quality control.  New operators are 100% checked until they become familiar with the project and meet quality requirements.

Quality is accomplished by 100% key verification of selected batches to assure guaranteed accuracy.  Key verified work (double keying) is guaranteed at an accuracy of 99.5%.  Unverified work (not 100% key verified) is guaranteed to be 95-97% accurate.  Our average accuracy level for unverified work is 97.5%.  Of course, we always strive for 100% accuracy.  When necessary custom error checking programs are written to improve the quality of the entry.  In addition to quality, timeliness is also guaranteed with penalties for not meeting our turnaround commitments.

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